Shipping policy

Shipping Policy:

1. Processing Time

  • Orders are processed and shipped within 24 hours of confirmation (excluding Sundays & public holidays).

  • Once your order ships, you’ll receive a tracking link by SMS/email/WhatsApp.

2. Delivery Timelines

  • Metros: 2–5 business days

  • Other Cities/Towns: 5–7 business days

  • Remote Areas: May take a little longer depending on the courier partner

We always aim for the fastest delivery possible, and most metro customers receive their orders within 3-4 business days.

Shipping Charges

  • Prepaid Orders: Free shipping

  • Cash on Delivery Orders: Nominal fee of ₹49 (to ensure smooth handling)

Tracking Your Order

  • You’ll get a tracking ID once your order ships.

  • You can track it live via our courier partner’s portal.

  • Still can’t locate your order? Message us on WhatsApp Click Here or email us at cs@elandor.in - we’ll help instantly.

What if my package is delayed or lost?

Don’t worry If your order faces any delay, damage, or tracking issues, our support team will personally assist you until your jewellery reaches you.

Important Notes:

  • Please double-check your delivery address and phone number when placing your order to avoid delays.

  • Delivery timelines may vary slightly during festive/rush seasons.

In short: Ships in 24 hours · Fast delivery · Free shipping on prepaid · Partial COD available · Full support until it’s in your hands

If you have any further questions or concerns regarding our shipping policy, please contact our customer support team. Thank you for choosing Élan d’Or!

 

For Any Grievance:

Incase of any Grievance kindly mail us at: cs@elandor.in or Click Here  to connect with us on WhatsApp.