Shipping policy
Shipping Policy
1. Processing Time All orders are processed and dispatched within 24 hours of confirmation, excluding Sundays and public holidays. Once your order has shipped, you will receive a tracking link via SMS, email, and WhatsApp.
2. Delivery Timelines
- Metro Cities: 2–5 business days
- Other Cities/Towns: 5–7 business days
- Remote Areas: May require additional time depending on courier serviceability
We strive to ensure the fastest possible delivery, and most metro customers receive their orders within 3–4 business days.
3. Shipping Charges
- Prepaid Orders: Free shipping on orders above ₹1,499. A nominal fee of ₹49 applies to orders below this amount.
- Cash on Delivery Orders: A combined fee of ₹148 applies to orders below ₹1,499, and ₹99 applies to orders of ₹1,499 and above, to ensure smooth COD handling.
4. Tracking Your Order You will receive a tracking ID as soon as your order ships, which can be used to track your shipment live via our courier partner's portal. If you are unable to locate your order, please reach out to us on WhatsApp: Click Here or email us at cs@elandor.in, and we will assist you promptly.
5. Delays or Lost Packages In the rare event of a delay, damage, or tracking discrepancy, our support team will personally follow up with you until your order is successfully delivered.
6. Important Notes
- Please verify your delivery address and contact number carefully at the time of placing your order to avoid delays.
- Delivery timelines may be extended slightly during festive or high-demand periods.
In Summary: Dispatched within 24 hours · Reliable delivery timelines · Free shipping on prepaid orders above ₹1,499 · Cash on Delivery available · Dedicated support until your order arrives.
For any questions regarding this policy, please reach out to our customer support team. Thank you for choosing Élan d'Or.
For Grievances Should you have any concerns, please email us at cs@elandor.in or connect with us on WhatsApp: Click Here
