Frequently Asked Questions

1. Can I wear my jewellery in water?

Yes. Every piece is made from 316L stainless steel with an 18K gold PVD coating, so it's water-resistant and sweat-resistant: handwashing, rain and workouts are fine. To keep the gold finish at its best, take it off before swimming (pool chlorine and seawater), and keep perfume, lotion and strong soaps off the metal.

2. Will it tarnish or lose colour?

It's built not to. PVD coating bonds the gold finish to the steel and lasts far longer than ordinary gold plating. If your piece does fade or lose its finish within 3 months of purchase, our 3-month anti-tarnish warranty covers a free replacement.

3. Is it suitable for sensitive skin?

Yes. Our pieces are nickel-free and cadmium-free and made from 316L surgical-grade steel, which is why they're a popular choice for people whose skin reacts to fashion jewellery. If you have a diagnosed metal allergy, we recommend checking with your dermatologist first.

4. How fast will I get my order?

  • Orders are dispatched within 24 hours of confirmation (excluding Sundays and public holidays).
  • Metro cities: 2–5 business days.
  • Other cities and towns: 5–7 business days.
  • You'll get a tracking link by SMS, email and WhatsApp as soon as your order ships.

5. What are my payment options?

You can pay online with UPI, cards, net banking or wallets. We also offer Partial COD: pay a small advance online at checkout and the balance in cash on delivery. Full cash on delivery is not available.

Shipping is free on orders above ₹1,499; a ₹49 shipping fee applies below that. Paying fully online? Use code PREPAID5 for ₹100 off.

6. How do your offers and discount codes work?

  • Bundle offers (Any 2 for ₹1,699 and Any 2 for ₹2,499) apply automatically at checkout when you add two eligible pieces from that collection.
  • Discount codes are entered at checkout. Only one discount code can be used per order.
  • WELCOME10 gives first-time customers 10% off New Arrivals on orders of ₹990 or more.

7. What is your return policy?

Every Élan d'Or piece is individually quality-checked before it leaves us. Because jewellery is worn on the skin, we don't accept returns or exchanges for change of mind. That way, every customer receives brand-new jewellery that has never been worn by anyone else.

8. What if my order arrives damaged or defective?

We'll replace it free of cost. Send us your unboxing video within 48 hours of delivery on WhatsApp or by email, and we'll review it within 1 working day. Full details are in our Returns & Replacement Policy.

9. How do I make a warranty claim?

If your jewellery fades or loses its finish within 3 months of purchase, send your order number and clear photos or a video of the piece to cs@elandor.in or on WhatsApp. We'll confirm your claim within 48 hours. See our warranty terms for what's covered.

10. How do I find my ring size?

Follow our step-by-step guide: How to Measure Your Ring Size at Home. Not sure? Message us on WhatsApp and we'll help you choose.

11. How do I take care of my jewellery?

  • Store it in the gift box or pouch it came in.
  • Put on perfume and lotion before your jewellery, not after.
  • Wipe gently with a soft, dry cloth after wearing.
  • Keep it dry when storing.

12. Do you ship internationally?

Not at the moment. We currently ship only within India.

13. How can I contact customer care?